Posts by Elizabeth Creed
Did You Know: Preventive Maintenance
Did You Know: Most insurance providers don’t cover preventive maintenance for complex rehabilitation technology (CRT) equipment? While preventive care, such as bi-annual dental exams, preventive screenings and physical exams, is routinely covered by health insurance providers, preventive maintenance for CRT equipment is generally not covered. As a result, many CRT users feel they must wait…
Read MoreA Promise Kept: Jerry Donovan’s Mission to Help Others Thrive
Twenty-five years ago, NSM client Jerry Donovan made a promise—and he’s spent every day since keeping it. Back then, Donovan worked for Boston Gas, fixing gas leaks throughout the city. In 1999, while driving his truck, his blood sugar suddenly dropped, causing a serious accident. The crash left Donovan—a Type 1 diabetic—with a T-6 spinal…
Read MoreDid You Know: Transportation Coverage
Did You Know: Most health insurance carriers don’t cover travel to complex rehabilitation technology (CRT) evaluations and appointments? Most private health insurance carriers and state Medicare or Medicaid programs do not cover transportation to wheelchair evaluation or repair appointments. Coverage that does exist varies widely by state and provider. If CRT appointments are covered under…
Read MoreDid You Know: Prior Authorization
Did You Know: Many health insurance carriers require prior authorization to repair CRT equipment that’s already been approved? Prior authorization is basically asking your health insurance carrier for permission before ordering the parts to complete a repair on CRT equipment that has previously been approved as medically necessary. The process involves submitting several documents and…
Read MoreFive Tips to Help Speed Up the Repair Process
As a CRT user, much of the repair process is outside of your control, but there are things you can do to help the process move as quickly as possible.
Read MoreWhat Are Your Transportation Options for Complex Rehabilitation Technology (CRT)-Related Appointments?
Pay It Forward: If you can travel to your wheelchair provider’s local branch for an appointment, do so. This can not only facilitate the repair process for your chair, but will help technicians who travel to in-home appointments prioritize CRT users who cannot travel, ensuring everyone gets the help they need as quickly as possible.
Read More