Service & Repair
We pride ourselves on offering expert service and maintenance to keep all of your equipment working flawlessly - whether you bought it from us or not.* We know how stressful it can be to have a vital piece of equipment be out of commission, which is why we make it a priority to respond promptly and provide you with excellent service in every situation, when you need it most.
Our experienced technicians stand ready to assist you and guide you through the process of having your mobility device serviced or repaired. Here is what you can expect when working with us:
*Some rental agreements and payer contracts may prohibit NSM from servicing a chair.
The NSM SERVICE EXPERIENCE
National Seating & Mobility guides each client through every service experience, working as efficiently as possible to help keep our clients moving.
Our goal is to address each service request as quickly as possible by first utilizing our Remote Evaluation process to triage the request using a combination of audio and video diagnostics. Many times, this process allows our team of experts the ability to resolve issues without ever having to schedule an in-person evaluation.
If we can’t resolve the service request remotely, we will schedule an in-person appointment at our branch location to get a closer look. At the branch, our team has the tools and materials available on-hand to best evaluate and repair most service requests in just one appointment allowing our clients to get back to what matters most to them.
Our experienced technicians stand ready to assist each client with the same personal attention they have come to expect from NSM. From repairs to preventative maintenance, we are always working to provide quality and safe care for our clients and their equipment. Once a service request is evaluated our team of experts will seek the necessary approvals and order the necessary parts. In the meantime, if a backup chair is needed, we’ll do our best to provide the appropriate rental or loaner equipment.