Archive for August 2025
A Promise Kept: Jerry Donovan’s Mission to Help Others Thrive
Twenty-five years ago, NSM client Jerry Donovan made a promise—and he’s spent every day since keeping it. Back then, Donovan worked for Boston Gas, fixing gas leaks throughout the city. In 1999, while driving his truck, his blood sugar suddenly dropped, causing a serious accident. The crash left Donovan—a Type 1 diabetic—with a T-6 spinal…
Read MoreDid You Know: Transportation Coverage
Did You Know: Most health insurance carriers don’t cover travel to complex rehabilitation technology (CRT) evaluations and appointments? Most private health insurance carriers and state Medicare or Medicaid programs do not cover transportation to wheelchair evaluation or repair appointments. Coverage that does exist varies widely by state and provider. If CRT appointments are covered under…
Read MoreDid You Know: Prior Authorization
Did You Know: Many health insurance carriers require prior authorization to repair CRT equipment that’s already been approved? Prior authorization is basically asking your health insurance carrier for permission before ordering the parts to complete a repair on CRT equipment that has previously been approved as medically necessary. The process involves submitting several documents and…
Read More