How Medical Supply Referrals Work with National Seating & Mobility 

A guide for healthcare providers on referring home medical supplies to NSM 

When patients need home medical supplies, healthcare providers often coordinate referrals with trusted suppliers. At National Seating & Mobility (NSM), we support individuals who rely on a variety of medical supplies, including enteral nutrition, urological and incontinence supplies.  

We work closely with physicians, therapists, discharge planners and other healthcare providers to help your patients receive the medical supplies they need — reliably, quickly and with little administrative burden. During the intake process, referral partners have one point of contact at NSM. Once patients are onboarded, they’ll continue to work with one main point of contact, making the entire process simple for everyone involved. 

Our team of experts manages insurance coordination, documentation requirements and delivery so that your patients can receive the supplies they depend on without unnecessary delays.  

How NSM Supports Healthcare Providers 

At NSM, we work closely with our referral partners to make the process of referring patients simple and efficient.  

Dedicated Support 

Our intake team serves as the main point of contact for new patients, ensuring you and your patients always know who to contact.  

Processes that Work for You 

We collaborate with our referral partners to create workflows that meet your needs and preferences — from who gathers needed documentation to how you prefer to handle prescriptions and client communications. 

Insurance Expertise 

With decades of experience in the industry, our team understands insurance benefits, payer guidelines and processes. We take the lead, managing the process of qualifying patients with their insurance and obtaining required documentation and prior authorization. We work diligently to ensure your patients get their enteral, urological and incontinence supplies as quickly as possible.  

Proactive Care 

We proactively renew client paperwork and documentation, so your patients don’t experience lapses in care.  

What Happens After a Medical Supply Referral? 

Once you or your team sends a referral to NSM, our intake team manages several key steps to ensure your patients receive supplies as quickly as possible. 

The process may include: 

• Insurance verification 
• Collecting prescriptions, documentation and prior authorization 
• Processing the supply order 
• Shipping supplies directly to the patient’s home 
• Enrolling the patient in our resupply program so they can receive updates and select their preferences for future orders.  
   

Throughout the process, we keep our referral partners informed while also reducing your administrative workload. 

Reliable Delivery for the Patients You Support 

After approvals are in place, we ship supplies directly to your patients’ homes quickly and discreetly. With decades of experience supporting individuals who rely on medical supplies, NSM focuses on helping clients receive the right products at the right time. 

By collaborating with healthcare providers, we help simplify access to essential home medical supplies.  

Ready to Refer a Patient?  

If you’re a healthcare provider looking to refer a patient for home medical supplies, the NSM Medical Supplies team is here to help. We manage the supply process so you can focus on patient care.  

Contact the NSM Supplies Care Team to get started.  

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Frequently Asked Questions about Medical Supply Referrals 

When you recommend medical supplies to your patients, whether enteral nutrition, urology or incontinence supplies, it’s because you want to make sure they have reliable access to the supplies they need to stay healthy and active.  

At National Seating & Mobility (NSM), we work closely with your team to make the process of referring a patient simple — not just for them, but also for you. 

How do I refer a patient to NSM’s Medical Supplies Team? 

Simply reach out to NSM’s Medical Supplies Team via phone, email or the website.  

All we need to get started is an introduction to your patient. After that, we’ll work with your patient and your team to customize a workflow that works for everyone involved. Contact Us 

What happens after I send a referral? 

After receiving a referral, the NSM team verifies insurance, gathers necessary documentation, coordinates prescriptions and arranges delivery of supplies directly to the patient’s home. You can help gather the needed paperwork or simply connect us with your patient, but we’ll take it from there.  

How much involvement is required from our office after the referral is sent?  

Once we receive a complete referral, our team manages insurance verification, patient contact, delivery and follow up — minimizing back-and-forth for you and your staff.  

Does NSM’s Medical Supplies Team work directly with insurance carriers?  

Yes. Our Medical Supplies Team has deep experience navigating insurance requirements and necessary documentation. Our team will review orders to make sure they meet documentation requirements and work with the patient or your office to ensure we have everything we need to submit to insurance. Once your patient is receiving supplies on an ongoing basis, our Medical Supplies Team proactively updates documentation as needed to ensure patients don’t experience a gap in services.  

What will you need from me to get started?  

We can start the referral process with as little as your patient’s name and contact information. Our team can work directly with your patient to gather necessary documentation, or your team can help facilitate this process — but we can handle everything from that point forward. You and your patient will have one point of contact through the entire process.  

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