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Privacy Policy


Privacy is of significant importance to National Seating & Mobility, Inc., and its subsidiaries (Hudson Home Health Care, Inc. d/b/a National Seating & Mobility, NE and Dependable Medical Equipment, Inc.), collectively “NSM”.  The following Privacy Notice sets forth the types of personal information and non-personal information that may be collected when an individual visits NSM’s website and/or mobile applications (“Applications”) and how that information may be used or disclosed.

By utilizing NSM’s Applications, you authorize your consent and agreement to this Privacy Notice and such use also signifies your compliance with NSM’s Terms of Use Agreement.

If you wish to provide feedback, have questions or concerns, or wish to exercise your rights related to your personal data you may contact NSM at  and place “Personal Information” in the subject line or call 833.289.1020.  Please see “User Rights” section below for additional information.



Data automatically collected on site visitors may include: IP address; Location; Pages visited;  Date/Time of visit; time spent on site; and Device identifier.

Non-personal statistical data is used to improve the content of the NSM Applications and to assist NSM in understanding how individuals are utilizing the Applications.  This type of data collection will enable NSM to continually improve the Applications usefulness and user experience.

Where combined with personal information, we treat non-personal information as personal information for the period it remains combined.



For purposes of this Privacy Policy, “Personal Information” is information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. We collect the domain name and email address (where requested) of visitors to our web pages.  We also compile user-specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations, including name, mailing address, and telephone number.

Typically personal information is used in the following circumstances: Tracking orders; Asking questions about orders; Providing customer support; Requesting product or equipment information; Inquiring about product maintenance and repairs; Identifying local NSM branches; or Contacting NSM for additional information.

NSM does NOT sell personal information collected via NSM’s website, mobile applications, or otherwise, to third parties.  As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.  Third parties, such as web browsers (i.e. Google, Safari, Internet Explorer) may collect your information on our website or mobile application. See the section below on “Cookies and Linking to Other Sites” for more information.



NSM maintains physical, electronic and procedural safeguards to comply with federal and state regulations to protect your PHI.  NSM does not disclose your PHI, except and to the extent permitted by applicable law.  PHI is information that may identify you and that relates to your past, present or future physical or mental health, the provision of health care provided to you, or the payment for the provision of health care to you.  The NSM Notice of Privacy Policy describes NSM’s legal duties and your rights with respect to your PHI.  (See  The Notice of Privacy Policy sets forth the different ways that NSM may use and disclose your PHI; your rights to inspect and copy your PHI; your right to amend your PHI; your right to accounting and disclosures NSM has made of your PHI; your right to request restrictions on NSM’s uses and disclosures of your PHI; your right to request communications by alternative means or at alternative locations; and your right to a paper copy of the Notice of Privacy Policy.



All data collected will be housed internally within NSM.  NSM takes all precautions to protect the users’ information.  When a user submits information via the website, that information is protected both online and offline.

Wherever data is collected, that information is encrypted and transmitted to NSM in a secure manner.  The user can verify this encryption by looking for a lock icon in the address bar and viewing the “https” at the beginning of the address of the Web page.

While NSM uses encryption to protect sensitive information transmitted online, NSM also protects the users’ information offline.  Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to PHI.  The computers/servers in which NSM stores PHI are kept in a secure environment.

NSM will retain the users’ information until the purpose for its collection is satisfied.  Where required by law, NSM may retain information collected, including PHI, for a longer period.



NSM may provide links to other websites.  Any advertisements, links with other websites, co-hosts or references to third-parties are not endorsements of such third-parties’ products or services and are not intended to result in any referrals or compensation to you or NSM.  While NSM does its best to ensure your privacy, NSM cannot be responsible for the privacy policy of other sites.  NSM cannot guarantee the quality or accuracy of information presented on non-NSM websites.  These sites are only made available for the convenience of the user.

NSM may use “cookies” to track the users’ preferences and activities on the website.  Cookies are small data files transferred to your computer’s hard drive by a website.  They keep a record of your preferences making your subsequent visits to the site more efficient.  Cookies may store a variety of information, including, the number of times that you access a site, registration information and the number of times that you view a particular page or other item on the site.  The use of cookies is a common practice adopted by most major sites to better serve their clients.  Most browsers are designed to accept cookies, but they can be easily modified to block cookies; see your browser’s help files for details on how to block cookies, how to know when you have received cookies and how to disable cookies completely.  To find out more about cookies, including how to see what cookies have been set, visit or

Linked sites may forward their own cookies to users, collect data, or solicit personal information.  You are encouraged to review the privacy policy of any website you visit.

NSM typically treats information stored by cookies as non-personal information.  Where required by law or where combined with personal information, NSM treats information stored by cookies as personal information in accordance with this Privacy Notice.



NSM tracks its customers over time and across third party websites to provide targeted advertising.  NSM also tracks your browsing activities in order to tailor the content presented to you.

Certain browsers, including Safari, allow users to set Do Not Track (DNT) preferences on their browsers to opt-out of behavioral tracking and let third-parties know they do not want to be tracked.  California law requires us to let you know how we respond to DNT signals.  Because there currently is not a legal standard for recognizing or honoring DNT signals, NSM does not respond to them at this time.  We await the result of work by the privacy community to determine when such a response is appropriate and what form it should take.



If you would like to know the specific pieces of information that NSM has collected about you or would like more details about the information NSM collects including, but not limited to, where it was sourced from, what is being used for, whether it is being disclosed, and to whom it being disclosed, you or your authorized agent may contact NSM at and place “Personal Information” in the subject line or call 833.289.1020.

Under local law, you may have the right to have NSM delete or change your personal information, with some exceptions.  If you would like NSM to delete or change your personal information, you may contact NSM at and place “Personal Information” in the subject line or call 833.289.1020.

If you exercise your rights as a user, in accordance with local law, NSM will not deny you products or services, charge you different prices for services or products, or provide you a different quality of products or services.


If you are a California resident, the California Consumer Privacy Act grants you the right to request information about how we share certain categories of personal information with third parties. Information shared by NSM is for the benefit of patient’s treatment, payment, or healthcare operations governed by HIPAA.  If you have questions, you may contact NSM at or call 833.289.1020.



NSM reserves the right, in its sole discretion, to revise, change, amend or modify the Privacy Notice at any time.  NSM will not notify you of changes to the privacy policy.  Your continued use of the Applications shall constitute acceptance of any such changes.


Last Updated February 16, 2024

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