NSM Medical Supplies Bring Peace of Mind to Families

How consistency and clear communication from National Seating and Mobility help Anita Sedillo and her son focus on what’s most important

At-a-Glance Summary:

For parents and caregivers of children with complex medical needs, dependable access to medical supplies is critical. For Albuquerque mother Anita Sedillo, consistency, communication, and trust in her medical supply provider have made a meaningful difference in caring for her 15-year-old son, Joaquin.

For parents and caregivers of children with complex medical needs, dependable access to medical supplies is essential. National Seating and Mobility (NSM), the leading provider of complex rehabilitation technology (CRT), mobility and accessibility solutions in North America, supports families with consistent delivery, clear communication, and dedicated care teams. 

For Albuquerque mother Anita Sedillo, that reliability has made a meaningful difference in caring for her 15-year-old son, Joaquin.

Joaquin was born with multiple disabilities and depends on a variety of medical supplies to support his daily health and comfort. These include feeding tube supplies such as a MIC-KEY button, feeding bags, extensions, formula, syringes, tape, gauze, gloves, diapers and, sometimes, electrolyte solutions like Pedialyte.

After years of issues with a previous medical supply company, Sedillo turned to NSM for Joaquin’s medical supplies — a decision she says brought immediate relief.

“With National Seating and Mobility, I have no issues,” Sedillo said. “I have peace of mind that Joaquin’s order is taken care of, and we’re going to get the supplies he needs when we need them.” 

Consistent Monthly Medical Supply Ordering

Because Sedillo is also juggling Joaquin’s appointments and medications, she prefers to order his medical supplies at the start of each month — and NSM’s Medical Supplies team makes that easy. 

“I always get a reminder — email and text — saying that it’s time to reorder,” she said. “Then, I just email what I need.” 

While Joaquin needs certain supplies, such as feeding bags and formula, every month, Sedillo sometimes needs to add additional items as Joaquin’s needs change. 

“I don’t ask for the same thing each month,” Sedillo commented. “It just depends on what we need because there are some supplies, like Pedialyte, that we don’t use all the time, but it’s nice to be able to add them when we need to.”

Once the order is placed, Sedillo receives confirmation messages and shipping notifications, ensuring she always knows when supplies are on the way.

Clear Communication and Responsive Support

One of the things Sedillo appreciates most about the NSM Medical Supplies team is their proactive communication. 

“If something is on backorder, they let me know,” she said. “They’ll give me the option of using another brand or waiting for the brand I ordered.” 

But if there’s a problem with any of those replacement brands — like the time Joaquin had an allergic reaction to a new brand of Hypafix tape — getting a new product is easy. Sedillo simply reached out to her assigned NSM Medical Supplies Care Team member and told them what was going on.

“I just reached out and let them know I couldn’t use that brand because Joaquin has sensitive skin,” Sedillo said. “They said, ‘No problem,’ and sent me another brand and asked me to let them know if it worked.” 

A Dedicated Medical Supply Team You Can Trust

Working with the same contacts each month has built a strong sense of trust for Sedillo. Because she works with the same person each month, Sedillo knows she’s talking to someone who understands Joaquin’s unique needs.

“It’s nice having the same person to reach out to each month,” she said. “At our previous company, it was always different people, but this makes the whole process easier.” 

Because NSM has become such a trusted partner, Sedillo frequently refers other families of children with disabilities to NSM for medical supplies.

NSM Takes the Hassle Out of Medical Supplies

We strive to take the stress and worry of juggling your medical supplies needs off your shoulders. Whether you need enteral, incontinence or urology supplies, we’re here to make your life a little easier. 

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