SERVICE

WE ARE HERE TO KEEP YOU MOVING.


With National Seating & Mobility (NSM), you have the confidence of knowing that we not only offer personalized mobility solutions, but expert service and maintenance to help keep your equipment in good working order so you can get where you need to go comfortably and safety. Our experienced technicians stand ready to assist you with the same personal attention you’ve come to expect.

In addition, we care for every chair, regardless of who provided it. Because your satisfaction, and your independence, is why we are here. You can depend upon our dedicated service and repair team for prompt, efficient attention. At NSM, we are here to keep you moving.

Need service or repair? Find a branch near you to schedule an appointment.

Your Service Experience


Our experienced technicians stand ready to assist you and guide you through the process of having your mobility device serviced or repaired. Here is what you can expect when working with us.

Troubleshoot Over the Phone
We strive to take care of you and when something goes wrong, we understand that you don’t want to wait a long period of time to be mobile again. That is why we do our best to troubleshoot your situation over the phone, and, if necessary, schedule you for the next available appointment at the branch. Find your nearest branch to schedule an appointment for an evaluation.

Initial Evaluation Appointment
During your initial evaluation appointment, a trained technician will thoroughly inspect your chair, consider parts availability and insurance requirements, and discuss any out-of-pocket costs with you. Common problems with chargers, arm pads, belts, tires, and batteries often can be repaired on the spot.

Funding Approval and Ordering Equipment
We strive to get your service or repair addressed during your initial evaluation appointment; however, there are situations in which a needed part may not be in inventory or the part requires a third party payer to approve the cost before we can perform the work.

Loaner or Temporary Equipment
At NSM, we are committed to providing our customers with customized, one-of-a-kind mobility products. However, we realize that while repair parts are being ordered, your chair may not be functional and you may not have a back-up to keep you mobile. When available, we can provide the appropriate rental and loaner equipment to support your independence. Our focus is to help keep you moving.

 

Preventative Maintenance


Keeping you mobile–that’s our primary goal. We take this goal very seriously. We offer an annual 20-point inspection of your chair because each component–from the simplest part to the most complex–plays a role in your comfort and safety. Day in and day out, each part gets lots of strenuous use and proper maintenance keeps your chair in top working order so it can always get you where you need to go.

If you purchased a chair from us, we will call you to schedule your annual 20-point inspection, but even if you didn’t purchase your chair from us you can call us to schedule your annual 20-point inspection. This inspection will help prevent significant issues which could result in a costly repair. The annual 20-point inspection includes:

  • Upholstery & Arm Pad: Check for cracks and wear
  • Armrests: Check, adjust
  • Seating System: Check brackets
  • Pneumatic Tires: Check tread and pressure
  • Solid Tires: Check for wear and tightness
  • Wheels: Spikes/mags
  • Hand Rims & Mounting Hardware
  • Wheel Locks: Check for tightness, function
  • Casters: Check for wear
  • Bearings: Check caster/stem condition and adjust
  • Front Riggings: Check footplates, heel loops
  • Frame: Check side frame, cross braces, side posts
  • Tips and Grips: Check for wear
  • Pulleys, Belts, Clutches: Check for wear
  • Cables: Check for visible wear
  • Batteries: Test
  • Joystick, Controller: Check for secure mounting
  • Charger
  • Reset Switch: Ensure it is present and operational
  • General: Ensure that the chair operates properly in all directions/modes

 

At- Home Basic Maintenance


These simple maintenance tips can be done at home and will help keep your chair in good working order.

  • Check axles, sleeves, bearings, and related components every six months to confirm they are tight and in safe operation. Ensure components that are designed to be removed easily or move freely are working as intended and free of debris build-up (e.g. hair, lint, etc.)
  • Confirm the battery is fully charged and electrical connections are tight and not corroded. If you use your chair outside of your home on a daily basis you should charge your chair every night. If you do not use your chair outside of your home on a daily basis, be sure to charge before an outing and always after active use. The ideal recharge point is about 50% on a scooter or wheelchair gauge.
  • Check the brakes (also known as wheel locks) weekly on a level surface. When checking your brakes/wheel locks consider if they are too loose or too tight to operate effectively and easily, if they are effectively stopping the chair from moving, and whether they are easy to lock and unlock.
  • Keep all surfaces clean and free from foreign substances, such as mud, dirt, food, drink, etc.
  • Check inflatable tire pressure weekly and maintain tire pressure as shown on sidewall. Also, be sure to check tire tread for wear.
  • Extreme heat or cold are not good for any chair. Store chair systems in moderate temperatures, generally indoors or sheltered storage. Always refer to the manufacturer’s owner’s manual for specific safe temperature exposure.

 

Safety Tips


  • Approach any unknown path, door, drop-off or raised surface with caution before proceeding.
  • Avoid any surface, interior or exterior, when unsure of chair stability.
  • Do not attempt to enter a vehicle unassisted.
  • Observe chair weight limits. Never lean, reach or bend while seated or take friends for rides.
  • On inclines, keep chair moving slow and steady. Avoid sudden starts and stops.
  • Make safety checks on your chair’s tires, battery and joystick before each use.
  • Read your owner’s manual before using your chair for the first time as it includes critical information to ensure your chair meets your expectations.
  • To avoid tipping over, avoid high speeds and sudden movements when turning corners.