Frequently Asked QUESTIONS

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Rehab seating is a tiny percentage of the overall wheelchair market. It is an even smaller percentage of the Home Medical Equipment market where National Seating & Mobility (NSM) is categorized. Our service is highly distinguishable from the other wheelchair and home medical equipment providers in this category in that we are entrusted with long-term, extended care for our patients – not a short-term equipment sale. Our chairs are virtually all custom-designed because they must meet the needs of the most severely physically challenged, the majority being children.
There is real potential for a mis-fitted chair to cause more harm than good in several ways. People come in all shapes and sizes. These differences explain why seating and chair systems must be designed for and fitted to its user. In severe situations, mis-fitted chair can :
• Cause significant physiological and psychological problems.
• Lead to an increase in dependence because it’s not used due to lack of comfort.
• Cause pressure sores, or decubitis, due to improper cushioning.
• Become obsolete quickly for children if not configured to “grow with the child”.
• Become a major expense to replace or reconfigure, because most funding sources will not reimburse for five years.
Qualified companies have Rehab Technology Suppliers (RTS’s) on staff who have been certified by the National Registry of Rehabilitation Technology Suppliers (NRRTS) and the Rehabilitation Engineering and Assistive Technology Society of North America (RESNA). These seating and mobility professionals must pass rigorous testing and have several years of experience in the industry. Ask the wheelchair providers you are considering for their credentials or contact one of the credentialing agencies (http://www.NRRTS.org or http://www.RESNA.org) for certification requirements.
National Seating & Mobility is a member of your rehab healthcare team. We work with your physician, nurses and therapists to provide the most appropriate seating and mobility equipment for your particular therapeutic need.
Because we work in a partnership with your healthcare professionals, we require a referral from them in order to be your wheelchair provider. To help ensure your choice of NSM, you should request that your physician and/or therapist select us as your provider of choice.
NSM does no manufacturing, nor are we owned by any wheelchair manufacturer. Because of this, our RTSs can be totally objective in the pursuit of your care and free to design/choose the right equipment for your specific needs.
Yes. NSM makes decisions about your equipment based on your need – NOT on products that are easily available or on-hand. NSM designs your system especially for you and then selects the proper components from over 250+ suppliers with thousands of products to make sure that the equipment fits your needs and provides the therapeutic benefits prescribed by your doctor and/or therapist.
We accept payment from a vast number of payer sources, including Medicaid and Medicare. For specific information about payer sources, click here to locate and contact your nearest NSM branch office.
The choice of a wheeled mobility supplier is yours. Discuss your decision with your physician and therapist.
In most cases, you don’t just “kind of need” a wheelchair. Our clients – most of them severely physically challenged – are referred to us by therapists and physicians. If you need a wheelchair, your best plan is to talk with your physician and get a thorough evaluation from a qualified RTS.
In order for NSM to be your provider, you must be referred by a therapist or physician. We do not advertise or make offers to provide free equipment. We will work with your payer source, including Medicare and Medicaid, to determine which equipment you qualify for and your approved reimbursement level.
Complex Rehab Technology is NSM’s primary focus. However, we also provide beds, bath equipment, car seats, communication devices, gait trainers, lift chairs and virtually anything else in order to totally satisfy our clients’ needs,
First, try to get your equipment repaired by the company that provided it. They are the most knowledgeable about your condition and equipment. If they are no longer a viable option, contact the nearest NSM branch to determine if we can service your equipment.
Please click here to see a typical Chair Delivery Timeline.
Please click here to locate and contact your nearest NSM office branch or to contact our corporate headquarters.