Customer Service Representative (CSR) / Processor – Niantic CT

National Seating & Mobility, Inc. is a leader in the Durable Medical Equipment and Rehabilitation Technology Industry. We provide customized wheelchairs and adaptive seating systems for individuals who have been diagnosed as having a permanent or long-term loss of mobility due to trauma, physical abnormality, structural defect or disease. Our mission is to provide our clients with the right chair and the best care to meet the long-term therapeutic needs prescribed by their physician and/or therapist.
We are a progressive, growth-oriented corporation in need of a Customer Service Representative / Processor for our Natick Branch. We offer competitive compensation and a benefits package that includes medical, dental, paid time off and more. For additional information on NSM, please click here.

Responsibilities/Tasks :
• Answering incoming calls from clients regarding repairs, scheduling, order status, and new equipment requests. Many of these calls will require action beyond taking a message. This position requires the ability to decipher information and schedules for accurate follow through to the next step.
• Placing calls regarding scheduling of repairs, scheduling of appointments and obtaining missing information.
• Reviewing reports for order status and taking action when necessary.
• Receiving products and ensuring the accuracy of those goods. Following up with manufactures on a daily basis regarding products received.
• Assisting with cleaning equipment and keeping the warehouse organized.
• Maintaining the office supplies and stock in an organized manner.
As a Processor, you will coordinate with the Customer Service Representatives, contracted clients, Branch Managers, Director of Processing, and other office support personnel to ensure all operational procedures are completed in accordance with company policy and within expected time frames. You will also be responsible for gathering information pertinent to funding packages and ensuring that all documentation is in place in order to obtain proper authorizations for equipment.

Additional duties and responsibilities include but are not limited to :
• Ensure all client information is correct and is input into the work orders
• Verify client benefits
• Entering payer requirements
• Notifying client of financial responsibility (when applicable)
• Meeting deadlines set forth by management
• Adapt to change in a continuously evolving environment
• Follow up with payer sources in order to obtain timely authorizations by working various reports
• Performs any related job duties assigned by the Director of Processing
• Carries out all position expectations in a professional manner and with minimal supervision.

Requirements :
This position is full time and requires someone who is dedicated and punctual. The ability to multi-task and creatively problem solve are essential. The ideal candidate is a quick learner who can retain knowledge and training. The candidate should also demonstrate initiative and strong organizational skills. This position involves timely follow-up with paperwork, scheduling, and client phone calls. The nature of our industry calls for employees who can balance compassion and kindness with purpose and professionalism.

Job Requirements:
• High School Diploma or G.E.D
• Type a minimum of 45wpm
• Detail oriented
• Ability to multi-task
• Ability to adhere to the Attendance Policy
• Healthcare and/or administration background a plus
• Drug test and background check

Apply Here

EDI Specialist / Chattanooga, TN (Home Office)

National Seating & Mobility, Inc. is a leader in the Durable Medical Equipment and Rehabilitation Technology Industry. We provide customized wheelchairs and adaptive seating systems for individuals who have been diagnosed as having a permanent or long-term loss of mobility due to trauma, physical abnormality, structural defect or disease.
Our mission is to provide our clients with the right chair and the best care to meet the long-term therapeutic needs prescribed by their physician and/or therapist. We are a progressive, growth-oriented corporation. We offer competitive compensation and a benefits package that includes medical, dental, paid time off, and more. For more information on NSM, please click here.
We are in need of a EDI (Electronic Data Interchange) Specialist, in our Chattanooga Operations Center . This role is primarily responsible for maintaining all electronic capabilities to ensure all systems are performing at optimum levels.

Responsibilities of the position include:

  • Responsible for maintaining all electronic capabilities and ensuring the electronic systems are performing at optimum levels. This includes BCS Modules, State Software, All Electronic Clearinghouse Modules (ePremis, Vision Share, Medicare Remits and Easy Print).
  • Actively engages in the setup, research, preparation, and testing of adding new Payers through the electronic clearinghouse in order to transmit claims electronically.
  • Determines new edit requirements necessary for electronic billing and ensures they are implemented when required.
  • Responsible for balancing all 4 of the daily 837 submission file batches between BCS and ePremis which, includes taking the appropriate action if a batch is not uploaded.
  • Notify proper personnel when an electronic function of the billing systems are not performing properly and continued follow up until the problem has been corrected.
  • Work one on one with the Billing and Collections staff to assist them in working ePremis claim rejection errors.
  • Reformatting reports to review for electronic rejections and then forward the rejection to appropriate person. Assist with understanding of new rejections.
  • Responsible for setting up a “ticket” when ePremis is needed to assist with getting a rejection or Payer issue resolved.
  • Assist in development of testing and education of ePayments and Electronic EOB’s.
  • Manages State Software program to ensure claims are keyed correctly and in a timely manner.
  • Assumes other duties and responsibilities as assigned.

Job Requirements
This position is full time and requires someone who is dedicated and punctual. The nature of our industry calls for employees who can balance compassion and kindness with purpose and professionalism. The ideal candidate is a quick learner who can retain knowledge and training. The candidate should also demonstrate initiative and be detail oriented.

Qualifications to be considered for this position includes the following :

  • 1-2 years medical billing or collections background (preferably DME)
  • Prior DME experience a plus.
  • Knowledge of Billing and Collections software highly desirable.
  • Must be familiar with HIPAA compliant formats for 837P and 835 files.
  • Computer savvy, working knowledge of Word, Excel, Outlook, and Internet Research.
  • Attention to detail, organized and multi-task ability.
  • Good written and verbal skills.
  • Ability to work alone or in a team environment.
  • High school diploma or equivalent certificate.
  • Drug test and background check.
Apply Here

Wheelchair Technician / San Jose CA

National Seating & Mobility (NSM) Inc. is a leader in the Durable Medical Equipment and Rehabilitation Technology Industry. We provide customized, adaptive seating systems to those in need across the country. Our mission is to provide our clients with the right chair and the best care to meet the long-term therapeutic needs prescribed by their physician and/or therapist.
NSM is a progressive, growth-oriented corporation in need of a full time Wheelchair Technician. We offer competitive compensation and a benefits package that includes medical, dental, paid time off, and more. NSM’s Technicians have the opportunity to apply for a program and earn their ATP while working. This opening offers an excellent opportunity for growth. For additional information about NSM, please click here.

Qualifications:
This full time position at our San Jose branch requires someone who is dedicated and punctual. Technicians coordinate with the Branch Manager and administrative staff to ensure timely order, receipt, assembly and delivery of seating and mobility positioning systems. The nature of our industry calls for employees who can balance compassion and kindness with purpose and professionalism. The ideal candidate is a quick learner who can retain knowledge and training. The candidate should also demonstrate initiative and the ability to work with their hands, work with customers and handle administrative tasks.

Responsibilities/Tasks :
• Assembles seating and mobility equipment in a timely manner. Makes necessary equipment modifications to prepare goods for delivery to the patient. Responds to service calls and makes repairs as needed in the office and in the field.
• Delivers equipment as directed by the Branch Manager. Assists the Rehab Technology Specialist with fitting adjustment and equipment modification to ensure the best possible product for the patient.
• Responsible for all shipping and receiving duties related to daily operations. Ensures timely receipt through tracking of purchase orders and maintains communication with vendors on orders received with damaged or missing goods.
• Attends seating clinics with the Rehab Technology Specialist as necessary to assist with evaluations, modifications and deliveries.
• Provides inventory control for all special orders and stock items in the office. Maintains shop area in a neat and organized manner to insure proper care of equipment. Assists with quarterly physical count of inventory goods.
• Assists in the timely completion of work orders, which may involve but is not limited to, research of components, calculation and extension of equipment price and preparation of quotes for patients, referral sources and insurance companies.
• Maintains Automobile Log on company vehicles. Ensures Branch Manager is informed of needed repairs and maintenance. Obtains estimates for said repairs and schedules needed work.

Apply Here

Wheelchair Technician / Memphis TN

National Seating & Mobility (NSM) Inc. is a leader in the Durable Medical Equipment and Rehabilitation Technology Industry. We provide customized, adaptive seating systems to those in need across the country. Our mission is to provide our clients with the right chair and the best care to meet the long-term therapeutic needs prescribed by their physician and/or therapist.
NSM is a progressive, growth-oriented corporation in need of a full time Wheelchair Technician. We offer competitive compensation and a benefits package that includes medical, dental, paid time off, and more. NSM’s Technicians have the opportunity to apply for a program and earn their ATP while working. This opening offers an excellent opportunity for growth. For additional information about NSM, please click here.

Qualifications :
This full time position at our Memphis branch requires someone who is dedicated and punctual. Technicians coordinate with the Branch Manager and administrative staff to ensure timely order, receipt, assembly and delivery of seating and mobility positioning systems. The nature of our industry calls for employees who can balance compassion and kindness with purpose and professionalism. The ideal candidate is a quick learner who can retain knowledge and training. The candidate should also demonstrate initiative and the ability to work with their hands, work with customers and handle administrative tasks.

Responsibilities/Tasks :
• Assembles seating and mobility equipment in a timely manner. Makes necessary equipment modifications to prepare goods for delivery to the patient. Responds to service calls and makes repairs as needed in the office and in the field.
• Delivers equipment as directed by the Branch Manager. Assists the Rehab Technology Specialist with fitting adjustment and equipment modification to ensure the best possible product for the patient.
• Responsible for all shipping and receiving duties related to daily operations. Ensures timely receipt through tracking of purchase orders and maintains communication with vendors on orders received with damaged or missing goods.
• Attends seating clinics with the Rehab Technology Specialist as necessary to assist with evaluations, modifications and deliveries.
• Provides inventory control for all special orders and stock items in the office. Maintains shop area in a neat and organized manner to insure proper care of equipment. Assists with quarterly physical count of inventory goods.
• Assists in the timely completion of work orders, which may involve but is not limited to, research of components, calculation and extension of equipment price and preparation of quotes for patients, referral sources and insurance companies.
• Maintains Automobile Log on company vehicles. Ensures Branch Manager is informed of needed repairs and maintenance. Obtains estimates for said repairs and schedules needed work.

Apply Here

Processor / Des Moines IA

We provide customized, adaptive seating systems to those in need across the country. Our mission is to provide our clients with the right chair and the best care to meet the long-term therapeutic needs prescribed by their physician and/or therapist. We are a progressive, growth-oriented corporation in need of a full time Insurance Funding Specialist, or Processor for our Des Moines, IA branch office. We offer a competitive compensation and benefits package that includes medical, dental, paid time off and more.

As a Processor, you will coordinate with Customer Service Representatives, contracted clients, Branch Managers, Director of Processing, and other office support personnel to ensure all operational procedures are completed in accordance with company policy and within expected time frames. You will also be responsible for gathering information pertinent to funding packages and ensuring all documentation is in place in order to obtain proper authorizations for equipment orders.

Additional duties and responsibilities include but are not limited to :

• Ensure all client information is correct and is input into the work orders
• Verify client benefits
• Entering payer requirements
• Notifying client of financial responsibility (if applicable )
• Meeting deadlines set forth by management
• Adapt to change in a continuously evolving environment
• Follow up with payer sources in order to obtain timely authorizations by working various reports
• Performs any related job duties assigned by the Branch Manager or Director of Processing
• Carries out all position expectations in a professional manner and with minimal supervision.

Job Requirements:

• High School Diploma or G.E.D
• Type a minimum of 45wpm
• Detail oriented
• Ability to multi-task
• Ability to adhere to the Attendance Policy
• Healthcare and/or administration background a plus
• Drug test and background check

Apply Here

Customer Service Representative (CSR) / Charlotte NC

National Seating & Mobility (NSM) Inc. is a leader in the Durable Medical Equipment and Rehabilitation Technology Industry. We provide customized, adaptive seating systems to those in need nationwide. Our mission is to provide our clients with the right chair and the best care to meet the long-term therapeutic needs prescribed by their physician and/or therapist. NSM is a progressive, growth-oriented corporation that offers competitive compensation and a benefits package that includes medical, dental, paid time off and more. For additional information on NSM, please click here.
This full-time position, located in our Charlotte, NC branch, requires someone who is dedicated and punctual. The ability to multi-task and creatively problem solve are essential. The ideal candidate is a quick learner who can retain knowledge and training. The candidate should also demonstrate initiative and strong organizational skills. This position involves timely follow-up with paperwork, scheduling and client phone calls. The nature of our industry calls for employees who can balance compassion and kindness with purpose and professionalism.

Responsibilities/Tasks :
• Answering incoming calls from clients regarding repairs, scheduling, order status, and new equipment requests. Many of these calls will require action beyond taking a message. This position requires the ability to decipher information and schedules for accurate follow through to the next step.
• Placing calls regarding scheduling of repairs, scheduling of appointments and obtaining missing information.
• Reviewing reports for order status and taking action when necessary.
• Receiving products and ensuring the accuracy of those goods. Following up with manufactures on a daily basis regarding products received.
• Assisting with cleaning equipment and keeping the warehouse organized.
• Maintaining the office supplies and stock in an organized manner.
• Carries out all position expectations in a professional manner and with minimal supervision.

Job Requirements :
• High School Diploma or G.E.D
• Type a minimum of 45wpm
• Detail oriented
• Ability to multi-task
• Ability to adhere to the Attendance Policy
• Healthcare and/or administration background a plus
• Drug test and background check

Apply Here

Wheelchair Technician / Milwaukee WI

National Seating & Mobility (NSM) Inc. is a leader in the Durable Medical Equipment and Rehabilitation Technology Industry. We provide customized, adaptive seating systems to those in need across the country. Our mission is to provide our clients with the right chair and the best care to meet the long-term therapeutic needs prescribed by their physician and/or therapist.
NSM is a progressive, growth-oriented corporation in need of a full time Wheelchair Technician. We offer competitive compensation and a benefits package that includes medical, dental, paid time off, and more. NSM’s Technicians have the opportunity to apply for a program and earn their ATP while working. This opening offers an excellent opportunity for growth. For additional information about NSM, please click here.

Qualifications :
This full time position at our Milwaukeee, WI branch requires someone who is dedicated and punctual. Technicians coordinate with the Branch Manager and administrative staff to ensure timely order, receipt, assembly and delivery of seating and mobility positioning systems. The nature of our industry calls for employees who can balance compassion and kindness with purpose and professionalism. The ideal candidate is a quick learner who can retain knowledge and training. The candidate should also demonstrate initiative and the ability to work with their hands, work with customers and handle administrative tasks.

Responsibilities/Tasks :
• Assembles seating and mobility equipment in a timely manner. Makes necessary equipment modifications to prepare goods for delivery to the patient. Responds to service calls and makes repairs as needed in the office and in the field.
• Delivers equipment as directed by the Branch Manager. Assists the Rehab Technology Specialist with fitting adjustment and equipment modification to ensure the best possible product for the patient.
• Responsible for all shipping and receiving duties related to daily operations. Ensures timely receipt through tracking of purchase orders and maintains communication with vendors on orders received with damaged or missing goods.
• Attends seating clinics with the Rehab Technology Specialist as necessary to assist with evaluations, modifications and deliveries.
• Provides inventory control for all special orders and stock items in the office. Maintains shop area in a neat and organized manner to insure proper care of equipment. Assists with quarterly physical count of inventory goods.
• Assists in the timely completion of work orders, which may involve but is not limited to, research of components, calculation and extension of equipment price and preparation of quotes for patients, referral sources and insurance companies.
• Maintains Automobile Log on company vehicles. Ensures Branch Manager is informed of needed repairs and maintenance. Obtains estimates for said repairs and schedules needed work.

Apply Here

Part-time Customer Service Representative (CSR) / San Diego CA

National Seating & Mobility, Inc. is a leader in the Durable Medical Equipment and Rehabilitation Technology Industry. Our mission is to provide our clients with the right chair and the best care to meet the long-term therapeutic needs prescribed by their physician and/or therapist. We provide customized, adaptive seating systems to those in need across the country.

This position part-time, in our San Diego, CA Branch office, requires someone who is dedicated and punctual. The ability to multi-task and creatively problem solve are essential. The ideal candidate is a quick learner who can retain knowledge and training. The candidate should also demonstrate initiative and strong organizational skills. This position involves timely follow-up with paperwork, scheduling, and client phone calls. The nature of our industry calls for employees who can balance compassion and kindness with purpose and professionalism.

Responsibilities/Tasks :
• Answering incoming calls from clients regarding repairs, scheduling, order status, and new equipment requests. Many of these calls will require action beyond taking a message. This position requires the ability to interpret data and schedules for accurate follow through.
• Placing calls regarding scheduling of repairs, scheduling of appointments and obtaining missing information.
• Reviewing reports for order status and taking any necessary action.
• Receiving products and ensuring the accuracy of those goods. Following up with manufactures on a daily basis regarding products received.
• Assisting with cleaning equipment and keeping the warehouse organized.
• Maintaining the office supplies and stock in an organized manner.
• Carries out all position expectations in a professional manner and with minimal supervision.

Job Requirements :
• High School Diploma or G.E.D
• Type a minimum of 45wpm
• Detail oriented
• Ability to multi-task
• Ability to adhere to the Attendance Policy
• Healthcare and/or administration background a plus
• Drug test and background check

Apply Here

Wheelchair Technician / Houston TX

National Seating & Mobility (NSM) Inc. is a leader in the Durable Medical Equipment and Rehabilitation Technology Industry. We provide customized, adaptive seating systems to those in need across the country. Our mission is to provide our clients with the right chair and the best care to meet the long-term therapeutic needs prescribed by their physician and/or therapist.
NSM is a progressive, growth-oriented corporation in need of a full time Wheelchair Technician. We offer competitive compensation and a benefits package that includes medical, dental, paid time off, and more. NSM’s Technicians have the opportunity to apply for a program and earn their ATP while working. This opening offers an excellent opportunity for growth. For additional information about NSM, please click here.

Qualifications :
This full time position at our  branch requires someone who is dedicated and punctual. Technicians coordinate with the Branch Manager and administrative staff to ensure timely order, receipt, assembly and delivery of seating and mobility positioning systems. The nature of our industry calls for employees who can balance compassion and kindness with purpose and professionalism. The ideal candidate is a quick learner who can retain knowledge and training. The candidate should also demonstrate initiative and the ability to work with their hands, work with customers and handle administrative tasks.

Responsibilities/Tasks :
• Assembles seating and mobility equipment in a timely manner. Makes necessary equipment modifications to prepare goods for delivery to the patient. Responds to service calls and makes repairs as needed in the office and in the field.
• Delivers equipment as directed by the Branch Manager. Assists the Rehab Technology Specialist with fitting adjustment and equipment modification to ensure the best possible product for the patient.
• Responsible for all shipping and receiving duties related to daily operations. Ensures timely receipt through tracking of purchase orders and maintains communication with vendors on orders received with damaged or missing goods.
• Attends seating clinics with the Rehab Technology Specialist as necessary to assist with evaluations, modifications and deliveries.
• Provides inventory control for all special orders and stock items in the office. Maintains shop area in a neat and organized manner to insure proper care of equipment. Assists with quarterly physical count of inventory goods.
• Assists in the timely completion of work orders, which may involve but is not limited to, research of components, calculation and extension of equipment price and preparation of quotes for patients, referral sources and insurance companies.
• Maintains Automobile Log on company vehicles. Ensures Branch Manager is informed of needed repairs and maintenance. Obtains estimates for said repairs and schedules needed work.

Apply Here

Customer Service Representative (CSR) / Processor – Easley/Greenville SC

National Seating & Mobility, Inc. is a leader in the Durable Medical Equipment and Rehabilitation Technology Industry. We provide customized wheelchairs and adaptive seating systems for individuals who have been diagnosed as having a permanent or long-term loss of mobility due to trauma, physical abnormality, structural defect or disease. Our mission is to provide our clients with the right chair and the best care to meet the long-term therapeutic needs prescribed by their physician and/or therapist.
We are a progressive, growth-oriented corporation in need of a Customer Service Representative / Processor for our Greenville Branch. We offer competitive compensation and a benefits package that includes medical, dental, paid time off and more. For additional information on NSM, please click here.

Responsibilities/Tasks :
• Answering incoming calls from clients regarding repairs, scheduling, order status, and new equipment requests. Many of these calls will require action beyond taking a message. This position requires the ability to decipher information and schedules for accurate follow through to the next step.
• Placing calls regarding scheduling of repairs, scheduling of appointments, and obtaining missing information.
• Reviewing reports for order status and taking action when necessary.
• Receiving products and ensuring the accuracy of those goods. Following up with manufactures on a daily basis regarding products received.
• Assisting with cleaning equipment and keeping the warehouse organized.
• Maintaining the office supplies and stock in an organized manner.
As a Processor, you will coordinate with the Customer Service Representatives, contracted clients, Branch Managers, Director of Processing, and other office support personnel to ensure all operational procedures are completed in accordance with company policy and within expected time frames. You will also be responsible for gathering information pertinent to funding packages and ensuring that all documentation is in place in order to obtain proper authorizations for equipment.

Additional duties and responsibilities include but are not limited to :
• Ensure all client information is correct and is input into the work orders
• Verify client benefits
• Entering payer requirements
• Notifying client of financial responsibility (when applicable)
• Meeting deadlines set forth by management
• Adapt to change in a continuously evolving environment
• Follow up with payer sources in order to obtain timely authorizations by working various reports
• Performs any related job duties assigned by the Director of Processing
• Carries out all position expectations in a professional manner and with minimal supervision.

Requirements :
This position is full time and requires someone who is dedicated and punctual. The ability to multi-task and creatively problem solve are essential. The ideal candidate is a quick learner who can retain knowledge and training. The candidate should also demonstrate initiative and strong organizational skills. This position involves timely follow-up with paperwork, scheduling, and client phone calls. The nature of our industry calls for employees who can balance compassion and kindness with purpose and professionalism.

Job Requirements :
• High School Diploma or G.E.D
• Type a minimum of 45wpm
• Detail oriented
• Ability to multi-task
• Ability to adhere to the Attendance Policy
• Healthcare and/or administration background a plus
• Drug test and background check

Apply Here