Regional Processing Supervisor / UPD – Lake Elsinore CA

National Seating & Mobility, Inc. is a leader in the Durable Medical Equipment and Rehabilitation Technology Industry. We provide customized, adaptive seating systems to those in need across the country. Our mission is to provide our clients with the right chair and the best care to meet the long-term therapeutic needs prescribed by their physician and/or therapist. We are a progressive, growth-oriented corporation that offers competitive compensation and a benefits package that includes medical, dental, paid time off and more. For more information about NSM, please click here.

As a Regional Processing Supervisor, you will oversee and manage all aspects and functions of the Regional Processing Center. This position ensures that the performance of the Processing Department is at or above NSM’s standards. Previous Experience with DME or Rehab Equipment is Required.

High Level Overview of Duties and Responsibilities :
•Manages transaction cycle, making certain that all necessary steps are taken in the appropriate order ensuring timeliness of process.
•Manages number of days necessary to complete steps in the processing of a work order. This includes the number of days necessary to get the work order submitted to the payer source and the number of days necessary to get the authorization for the equipment or services from the payer source.
•Manages Processors, mentors new Processors and monitors productivity set forth by their job description.
•Directs workloads of employees, shifting responsibilities when necessary.
•Works with Billing Dept. to minimize Missing Information Requests (MIR) and works MIR report on a weekly basis in order to maintain a level of standard set forth by NSM policy.
•Responsible for employee and client conflict resolution. If resolution cannot be achieved, passes issue to appropriate level of authority.
•Assists Processors in gathering information pertinent to the funding package and ensuring that all documentation is in place in order to obtain proper authorizations for equipment.
•Responsible for payroll / administrative function for all hub and branch employees including RTS.
•Performs any job related duties assigned to him/her. Carries out all expectations in a professional manner and with minimal supervision.
•Responsible for continuing education related to job duties, i.e.: NSM’s current and/or new policies and procedures on the WAN, completing any Learning Links or University of NSM courses and state payer seminars when applicable.
• Bilingual in English and Spanish preferred
• Drug test and background check

Apply Here

Processor / UPD – Lake Elsinore CA

National Seating & Mobility, Inc. is a leader in the Durable Medical Equipment and Rehabilitation Technology Industry. We provide customized, adaptive seating systems to those in need across the country. Our mission is to provide our clients with the right chair and the best care to meet the long-term therapeutic needs prescribed by their physician and/or therapist. We are a progressive, growth-oriented corporation that offers competitive compensation and a benefits package that includes medical, dental, paid time off and more. For more information about NSM, please click here.

As a Processor, you will coordinate with the Customer Service Representatives, contracted clients, Branch Managers, Director of Processing, and other office support personnel to ensure all operational procedures are completed in accordance with company policy and within expected time frames. You will also be responsible for gathering information pertinent to funding packages and ensuring all documentation is in place in order to obtain proper equipment order authorizations.

Additional duties and responsibilities include but are not limited to :
• Ensure all client information is correct and is input into the work orders
• Verify client benefits
• Entering payer requirements
• Notifying client of financial responsibility (if applicable)
• Meeting deadlines set forth by management
• Adapt to change in a continuously evolving environment
• Follow up with payer sources in order to obtain timely authorizations by working various reports
• Performs any related job duties assigned by the Branch Manager or Director of Processing
• Carries out all position expectations in a professional manner and with minimal supervision.

Job Requirements :
• High School Diploma or G.E.D
• Type a minimum of 45wpm
• Detail oriented
• Ability to multi-task
• Ability to adhere to the Attendance Policy
• Healthcare and/or administration background a plus
• Drug test and background check

Apply Here

Customer Service Representative (CSR) / Houston TX

National Seating & Mobility, Inc. is a leader in the Durable Medical Equipment and Rehabilitation Technology Industry. We provide customized, adaptive seating systems to those in need across the country. Our mission is to provide our clients with the right chair and the best care to meet the long-term therapeutic needs prescribed by their physician and/or therapist. We are a progressive, growth-oriented corporation that offers competitive compensation and a benefits package that includes medical, dental, paid time off and more. For more information about NSM, please click here.

This full-time position, at our Houston branch, requires someone who is dedicated and punctual. The ability to multi-task and creatively problem solve are essential. The ideal candidate is a quick learner who can retain knowledge and training. The candidate should also demonstrate initiative and strong organizational skills. This position involves timely follow-up with paperwork, scheduling and client phone calls. The nature of our industry calls for employees who can balance compassion and kindness with purpose and professionalism.

Responsibilities/Tasks :
• Answering incoming calls from clients regarding repairs, scheduling, order status, and new equipment requests. Many of these calls will require action beyond taking a message. This position requires the ability to decipher information and schedules for accurate follow through to the next step.
• Placing calls regarding scheduling of repairs, scheduling of appointments, and obtaining missing information.
• Reviewing reports for order status and taking action when necessary.
• Receiving products and ensuring the accuracy of those goods. Following up with manufactures on a daily basis regarding products received.
• Assisting with cleaning equipment and keeping the warehouse organized.
• Maintaining the office supplies and stock in an organized manner.
• Carries out all position expectations in a professional manner and with minimal supervision.

Job Requirements :
• High School Diploma or G.E.D
• Type a minimum of 45wpm
• Detail oriented
• Ability to multi-task
• Ability to adhere to the Attendance Policy
• Healthcare and/or administration background a plus
• Drug test and background check

Apply Here

Customer Service Representative (CSR) / San Antonio TX

National Seating & Mobility, Inc. is a leader in the Durable Medical Equipment and Rehabilitation Technology Industry. We provide customized, adaptive seating systems to those in need across the country. Our mission is to provide our clients with the right chair and the best care to meet the long-term therapeutic needs prescribed by their physician and/or therapist. We are a progressive, growth-oriented corporation that offers competitive compensation and a benefits package that includes medical, dental, paid time off and more. For more information about NSM, please click here.

This full-time position, at our San Antonio branch, requires someone who is dedicated and punctual. The ability to multi-task and creatively problem solve are essential. The ideal candidate is a quick learner who can retain knowledge and training. The candidate should also demonstrate initiative and strong organizational skills. This position involves timely follow-up with paperwork, scheduling and client phone calls. The nature of our industry calls for employees who can balance compassion and kindness with purpose and professionalism.

Responsibilities/Tasks :
• Answering incoming calls from clients regarding repairs, scheduling, order status, and new equipment requests. Many of these calls will require action beyond taking a message. This position requires the ability to decipher information and schedules for accurate follow through to the next step.
• Placing calls regarding scheduling of repairs, scheduling of appointments, and obtaining missing information.
• Reviewing reports for order status and taking action when necessary.
• Receiving products and ensuring the accuracy of those goods. Following up with manufactures on a daily basis regarding products received.
• Assisting with cleaning equipment and keeping the warehouse organized.
• Maintaining the office supplies and stock in an organized manner.
• Carries out all position expectations in a professional manner and with minimal supervision.

Job Requirements :
• High School Diploma or G.E.D
• Type a minimum of 45wpm
• Detail oriented
• Ability to multi-task
• Ability to adhere to the Attendance Policy
• Healthcare and/or administration background a plus
• Drug test and background check

Apply Here

Processor / Milwaukee RPC

National Seating & Mobility, Inc. is a leader in the Durable Medical Equipment and Rehabilitation Technology Industry. We provide customized, adaptive seating systems to those in need across the country. Our mission is to provide our clients with the right chair and the best care to meet the long-term therapeutic needs prescribed by their physician and/or therapist. We are a progressive, growth-oriented corporation in need of a full time Insurance Funding Specialist, or Processor. We offer a competitive compensation and benefits package that includes medical, dental, paid time off and more. For additional information about NSM, please click here.

As a Processor at our Milwaukee Regional Processing Center, you will coordinate with the Customer Service Representatives, contracted clients, Branch Managers, Director of Processing, and other office support personnel to ensure all operational procedures are completed in accordance with company policy and within expected time frames. You will also be responsible for gathering information pertinent to funding packages and ensuring all documentation is in place in order to obtain proper equipment order authorizations.

Additional duties and responsibilities include but are not limited to :
• Ensure all client information is correct and is input into the work orders
• Verify client benefits
• Entering payer requirements
• Notifying client of financial responsibility (if applicable)
• Meeting deadlines set forth by management
• Adapt to change in a continuously evolving environment
• Follow up with payer sources in order to obtain timely authorizations by working various reports
• Performs any related job duties assigned by the Branch Manager or Director of Processing
• Carries out all position expectations in a professional manner and with minimal supervision

Job Requirements:
• High School Diploma or G.E.D
• Type a minimum of 45wpm
• Detail oriented
• Ability to multi-task
• Ability to adhere to the Attendance Policy
• Healthcare and/or administration background a plus
• Drug test and background check

Apply Here

Office Administrator / Milwaukee WI

National Seating & Mobility, Inc. is a leader in the Durable Medical Equipment and Rehabilitation Technology Industry. We provide customized, adaptive seating systems to those in need across the country. Our mission is to provide our clients with the right chair and the best care to meet the long-term therapeutic needs prescribed by their physician and/or therapist. We are a progressive, growth-oriented corporation that offers competitive compensation and a benefits package that includes medical, dental, paid time off and more. For more information about NSM, please click here.

As an Office Administrator (OA), at our Milwaukeee branch, you will coordinate with the Branch Manager, Rehabilitation Technology Supplier (RTS), Technician and other office support personnel to ensure all operational procedures are completed in accordance with company policy and within expected time frames. Provides office support and maintains ongoing liaison with referral sources and patients. Directs the activity of and supervises office support personnel.

Additional duties and responsibilities include but are not limited to :
• Answers phone calls and manages phone requests and inquiries in a helpful and professional manner. Takes the initiative to bring inquiries to a conclusion where at all possible, thereby avoiding return phone calls from the Branch Manager or RTSs. Communicates with patients, parents, therapists and nurses to provide follow-up on pending orders. Accomplishes these duties by either performing them or by directing office support staff to do so.
• Coordinates with Branch Manager, RTS, office support staff and Technician to set patient/referral source evaluation, delivery and repair appointments.
• Assists in completion of work orders which may involve but is not limited to verification that all necessary patient information is documented, calculation and extension of equipment price, and preparation of quotes. Accepts delivery of goods when necessary.
• Provides and/or obtains the necessary documentation for purchase order to include verification of insurance, letter of medical necessity, assembly of funding package, preparation and execution of assignment of benefits and receipt of any other documentation required by each payer source.
• Performs data entry of all pertinent information, including scanning documentation received. Files documents and folders.
• Assists with physical inventory at the direction of the Branch Manager. Provides clerical support for preparation of inventory documentation.
• Issues purchase orders. Provides tracking and necessary follow-up on all purchase orders to ensure timely receipt of equipment. Maintains communication with patient, parents, therapist, doctor and/or nurse on pending orders.
• Responsible for supply orders, monitors office expenses and reconciles petty cash fund.
• Carries out all position expectations in a professional manner and with minimal supervision.

Job Requirements :
• High School Diploma or G.E.D
• Type a minimum of 45wpm
• Detail oriented
• Ability to multi-task
• Ability to adhere to the Attendance Policy
• Healthcare and/or administration background desired
• Additional training in Microsoft Office is a plus
• Drug test and background check

Apply Here

Processor / San Antonio TX

National Seating & Mobility, Inc. is a leader in the Durable Medical Equipment and Rehabilitation Technology Industry. We provide customized, adaptive seating systems to those in need across the country. Our mission is to provide our clients with the right chair and the best care to meet the long-term therapeutic needs prescribed by their physician and/or therapist. We are a progressive, growth-oriented corporation in need of a full time Insurance Funding Specialist, or Processor for our San Antonio branch office. We offer a competitive compensation and benefits package that includes medical, dental, paid time off and more. For additional information about NSM, please click here.

As a Processor, you will coordinate with the Customer Service Representatives, contracted clients, Branch Managers, Director of Processing, and other office support personnel to ensure all operational procedures are completed in accordance with company policy and within expected time frames. You will also be responsible for gathering information pertinent to funding packages and ensuring all documentation is in place in order to obtain proper equipment order authorizations.

Additional duties and responsibilities include but are not limited to :
• Ensure all client information is correct and is input into the work orders
• Verify client benefits
• Entering payer requirements
• Notifying client of financial responsibility (if applicable )
• Meeting deadlines set forth by management
• Adapt to change in a continuously evolving environment
• Follow up with payer sources in order to obtain timely authorizations by working various reports
• Performs any related job duties assigned by the Branch Manager or Director of Processing
• Carries out all position expectations in a professional manner and with minimal supervision.

Job Requirements:
• High School Diploma or G.E.D
• Type a minimum of 45wpm
• Detail oriented
• Ability to multi-task
• Ability to adhere to the Attendance Policy
• Healthcare and/or administration background a plus
• Drug test and background check

Apply Here

Wheelchair Technician / Chicago IL

National Seating & Mobility, Inc. is a leader in the Durable Medical Equipment and Rehabilitation Technology Industry. We provide customized, adaptive seating systems to those in need across the country. Our mission is to provide our clients with the right chair and the best care to meet the long-term therapeutic needs prescribed by their physician and/or therapist. We are a progressive, growth-oriented corporation that offers competitive compensation and a benefits package that includes medical, dental, paid time off and more. For more information about NSM, please click here.

Qualifications:
This full time position at our Chicago branch requires someone who is dedicated and punctual. Technicians coordinate with the Branch Manager and administrative staff to ensure timely order, receipt, assembly and delivery of seating and mobility positioning systems. The nature of our industry calls for employees who can balance compassion and kindness with purpose and professionalism. The ideal candidate is a quick learner who can retain knowledge and training. The candidate should also demonstrate initiative and the ability to work with their hands, work with customers and handle administrative tasks.

Responsibilities/Tasks:
• Assembles seating and mobility equipment in a timely manner. Makes necessary equipment modifications to prepare goods for delivery to the patient. Responds to service calls and makes repairs as needed in the office and in the field.
• Delivers equipment as directed by the Branch Manager. Assists the Rehab Technology Specialist with fitting adjustment and equipment modification to ensure the best possible product for the patient.
• Responsible for all shipping and receiving duties related to daily operations. Ensures timely receipt through tracking of purchase orders and maintains communication with vendors on orders received with damaged or missing goods.
• Attends seating clinics with the Rehab Technology Specialist as necessary to assist with evaluations, modifications and deliveries.
• Provides inventory control for all special orders and stock items in the office. Maintains shop area in a neat and organized manner to insure proper care of equipment. Assists with quarterly physical count of inventory goods.
• Assists in the timely completion of work orders, which may involve but is not limited to, research of components, calculation and extension of equipment price and preparation of quotes for patients, referral sources and insurance companies.
• Maintains Automobile Log on company vehicles. Ensures Branch Manager is informed of needed repairs and maintenance. Obtains estimates for said repairs and schedules needed work.

Apply Here

Wheelchair Technician / Charlotte NC

National Seating & Mobility, Inc. is a leader in the Durable Medical Equipment and Rehabilitation Technology Industry. We provide customized, adaptive seating systems to those in need across the country. Our mission is to provide our clients with the right chair and the best care to meet the long-term therapeutic needs prescribed by their physician and/or therapist. We are a progressive, growth-oriented corporation that offers competitive compensation and a benefits package that includes medical, dental, paid time off and more. For more information about NSM, please click here.

Qualifications :
This full time position at our Charlotte branch requires someone who is dedicated and punctual. Technicians coordinate with the Branch Manager and administrative staff to ensure timely order, receipt, assembly and delivery of seating and mobility positioning systems. The nature of our industry calls for employees who can balance compassion and kindness with purpose and professionalism. The ideal candidate is a quick learner who can retain knowledge and training. The candidate should also demonstrate initiative and the ability to work with their hands, work with customers and handle administrative tasks.

Responsibilities/Tasks :
• Assembles seating and mobility equipment in a timely manner. Makes necessary equipment modifications to prepare goods for delivery to the patient. Responds to service calls and makes repairs as needed in the office and in the field.
• Delivers equipment as directed by the Branch Manager. Assists the Rehab Technology Specialist with fitting adjustment and equipment modification to ensure the best possible product for the patient.
• Responsible for all shipping and receiving duties related to daily operations. Ensures timely receipt through tracking of purchase orders and maintains communication with vendors on orders received with damaged or missing goods.
• Attends seating clinics with the Rehab Technology Specialist as necessary to assist with evaluations, modifications and deliveries.
• Provides inventory control for all special orders and stock items in the office. Maintains shop area in a neat and organized manner to insure proper care of equipment. Assists with quarterly physical count of inventory goods.
• Assists in the timely completion of work orders, which may involve but is not limited to, research of components, calculation and extension of equipment price and preparation of quotes for patients, referral sources and insurance companies.
• Maintains Automobile Log on company vehicles. Ensures Branch Manager is informed of needed repairs and maintenance. Obtains estimates for said repairs and schedules needed work.

Apply Here

Training Manager – Reimbursement / Chattanooga TN

National Seating & Mobility, Inc. is a leader in the Durable Medical Equipment and Rehabilitation Technology Industry. We provide customized, adaptive seating systems to those in need across the country. Our mission is to provide our clients with the right chair and the best care to meet the long-term therapeutic needs prescribed by their physician and/or therapist. We are a progressive, growth-oriented corporation that offers competitive compensation and a benefits package that includes medical, dental, paid time off and more. For more information about NSM, please click here.

This full time position, at our Chattanooga Operations Center, requires someone who is dedicated and punctual. The ability to multi-task and creatively problem solve are essential. The ideal candidate is a quick learner who can retain knowledge and training. The candidate should also demonstrate initiative and strong organizational skills. The nature of our industry calls for employees who can balance compassion and kindness with purpose and professionalism.

Position Statement:
The role of the Training Manager–Reimbursement exists to design and develop instructional material for the Chattanooga office which is a large Billing & Collection site for a multi-site, multi-state healthcare company focused on clinical assessment of mobility impaired clients. The position will manage Chattanooga learning and will consult with end users, managers, supervisors and Human Resources, to identify and create learning solutions for the Billing & Collection center. The Training Manager–Reimbursement focuses on what the instruction should be like, including look, feel, organization and functionality. The role is responsible for performing training needs assessment, task analysis and documentation, creating the training product, presentation of training through multi-media avenues, and course evaluation. The position entails approximately 10% travel.

Core Duties:
• Manage the Chattanooga training function to assess needs and gaps, design, develop, implement and evaluate training in an environment of process complexity regarding reimbursement for work performed
• Consult with subject matter experts to identify training requirements. Identify learning objectives, performance outcomes, and evaluative strategies to deliver customized learning solutions
• Ensure the content is appropriately matched to instructional objectives and desired performance outcomes
• Design learning methodologies for various means of presentation such as online learning, instructor-led, video presentation, webinars, etc.
• Manage the development of materials (tutorials, job aids, tests, etc.) that transform complex information into professionally written instructional tools
• Facilitate content and quality assurance reviews to enhance or modify existing learning programs
• Manage the entire learning cycle of analysis, design, development, implementation and evaluation
• Demonstrate a strong commitment to high performance, quality and service excellence

Job Requirements:
A qualified candidate for Training Manager–Reimbursement must have a minimum of a Bachelor’s Degree in Instructional Design, Organizational Development, Human Resources, Business Administration, Communications or similar discipline. Background in medical billing and collections would be a perfect qualification for this position.

A qualified candidate for Training Manager–Reimbursement must have 2 to 5 years’ experience in managing the development of learning projects, including needs and gap analysis, course development, project management and use of computer based tools in the development and delivery of learning systems.

Additional Competencies:
The Training Manager–Reimbursement must be a strong leader with an emphasis on quality training for consistent and productive practices in the reimbursement process. The successful candidate will be self-directed with focus on process improvement. He/She must have outstanding project management skills, ability to work independently and with other managers, and critical thinking skills. Excellent organizational skills are a must as well as strong verbal and written communication skills. The Training Manager–Reimbursement must possess the ability to exercise sound independent judgment and must display personal integrity, ethics, and respect for peers and employees at all levels.

Apply Here