Remote Utility Processor – Pacific or South Mountain (Internal Applicants Only)

Remote Utility Processor – Job Description

INTERNAL APPLICANTS ONLY

The Remote Utility Processor is completely responsible for life cycle of a client’s order from the time our Rehab Technology Specialists turn the order over after client evaluation up to the time of verifying the final steps for delivery. As a Remote Utility Processor your processing assignment will be provided by your Supervisor and may change on a daily, weekly, monthly basis dependent upon the needs of the Region/Area. In addition, while you will be mainly be assigned to a specific area (Pacific or South Mountain), based on the need of the Region, you may be tasked to a different area within the Region.

Daily duties include but are not limited to:
• Reviewing new orders to ensure that we have all manufacturer quotes and labor detail
• Verifying insurance eligibility
• Review ordered components and determine proper ICD-10 coding and payer reimbursement amounts
• Coordinating benefits between payers if there are multiple.
• Contacting physicians, Therapists and Managed Care facilities to obtain proper documentation such as Letters of Medical Necessity, Rx, Chart Notes and any additional documents required by the payers for payment authorization.
• Preparing funding packages for submission to payers for prior authorization
• Submit funding packages to payers for authorization
• Following up with all payers on an order to check the status on authorizations
• Reviewing received authorizations and/or denials for accuracy ensuring number of units, coding and dates match the request. If denied, gather requested information and resubmit.
• Update orders with authorizations received and notifying purchasing department to purchase
• Once all order components are in stock, verify insurance eligibility one last time and confirm order is approved for delivery.
• Work MIR and FEA reports for the assigned responsibility
• Overtime as needed and approved to ensure 100% compliance
• Attend weekly phone meetings with RTS/ATP of current assignment
• Attend weekly phone meetings with Utility Supervisor
• Provide training/mentoring to new region staff as directed by the Utility Supervisor

This is a remote position, not a work-from-home position. An applicant that resides within 30 miles of a branch must work from the branch. This position reports directly to the Utility Processing Supervisor and has no direct reports.
Performance will be monitored on a daily/weekly basis by the Utility Processing Supervisor. Position may be measured by, but not limited to, the following performance standards:
• Minimum approval volume
• Minimum submission volume
• Region order compliance standards

Applicants must have a minimum of 2 years-experience working as a funding specialist for NSM with a proven track record of exemplary performance.
This position does not require travel. However, there may be times where a new processor would travel to you for training and there is the potential for once-a-year travel to the Utility Hub for launch/kickoff meetings.

please Click Here to apply

Funding Specialist Supervisor / Louisville KY

National Seating & Mobility (NSM) Inc. is a leader in the Durable Medical Equipment and Rehabilitation Technology Industry. We provide customized, adaptive seating systems to those in need across the country. Our mission is to provide our clients with the right chair and the best care to meet the long-term therapeutic needs prescribed by their physician and/or therapist. NSM is a progressive, growth-oriented corporation in need of a full time Wheelchair Technician. We offer competitive compensation and a benefits package that includes medical, dental, paid time off, and more. NSM’s Technicians have the opportunity to apply for a program and earn their ATP while working. This opening offers an excellent opportunity for growth. For additional information about NSM, please click here.

Qualifications :
This full time position at our Louisville branch requires someone who is dedicated and punctual.This position assists the Regional Processing Director in the daily operation of the processing department. This position will coordinate with the Regional Processing Director to ensure all operational procedures are completed in accordance with company policy and within expected time frames. Time management and flexibility will be keys for success in this position.

MINIMUM JOB REQUIREMENTS:

• High School Diploma or G.E.D. Required, College Degree Preferred
• Drug Test
• Has minimum of 2 years of experience related to Durable Medical Equipment and/or Complex Rehab Technology required, preferred experience in all aspects of a Funding Specialist’s position including how to process both Repairs and Non-Repairs
• Has extensive knowledge of the process and insurance guidelines to secure funding for Durable Medical Equipment and/or Complex Rehab Technology including comprehensive knowledge of insurance verification for DME
• Experience with applications such as Rehab Advisor or data management systems required.
• Proven record of excellent people skills including good communication and inter-personal skills
• Strong leadership skills
• Strong Team Player
• Strong organizational skills and attention to detail
• Customer service driven
• Excellent computer and technology skills including good knowledge of Microsoft Office applications, Outlook and Power Point; Experience with Excel to include spreadsheets and formulas and outlook email is required
• Ability to be a strong role model for high performance and productivity
• Ability to manage and develop others remotely
• Ability to travel to other markets occasionally
• Ability to read, analyze and interpret general business reports, technical procedures, work instructions, and governmental regulations
• Ability to write reports, business correspondence, and develop training materials
• Ability to effectively present information and respond to questions from a variety of staff
• Basic understanding of and willingness to learn and adopt professional and industry standards

Position Reports To:

Regional Processing Director

Duties and Responsibilities

• Supervises group of Funding Specialist 1 & 2 at a Branch, Utility Hub and/or Processing Center
• Clearly communicates expectations to direct reports, providing clear direction. Operates as a role model in his/her own performance.
• Is a strong delegator, ensuring direct reports are maximized within their role
• Invests time in coaching/mentoring and developing employees, skillfully providing feedback to direct reports about their performance
• Promptly addresses performance issues, does not avoid difficult discussions
• Assists with the hiring of new employees, is strong at employee selection processes
• Develops and maintains working knowledge of current durable medical equipment and policies & procedures held by National Seating & Mobility as well as all applicable insurance guidelines regarding eligibility for coverage and reimbursement
• Ensures compliance with National Seating & Mobility policies and procedures
• Develops, implements and monitors training and coaching with staff including onboarding and continuing education training and training materials
• Provides education and assists in training, managing and development of others
• Provides direction, instructions and guidance to staff to achieve goals based on management direction
• Facilitates problem solving and collaborations
• Motivates and inspires team members
• Recognizes and celebrates team and team member accomplishments and exceptional performance
• Assists in resolving customer complaints and concerns
• Assists in fielding billing and payer concerns and correspondence
• Supports the Regional Processing Director in performance monitoring and evaluation process
• Communicates team status, task accomplishment and direction to management
• Facilitates and circulates weekly reporting including Compliance, Backlog, Review of Processing Queues, MIRs, and MIR Calls as well as provides coaching in these areas in parallel
• Performs routine auditing to assist in identifying coaching opportunities; Ensures the performance of staff is of a high standard
• Occasionally may assist with new business acquisitions, branches that have temporary needs for processing and/or travel to other markets to provide assistance
• Performs other related duties and special assignments as requested

Individuals will be expected to maintain a professional work environment at all times and may be limited to a certain amount of personal items at work stations. This job description in no way states or implies that these are the only duties to be performed by this employee. He/she will be required to follow any other instructions and to perform any other duties requested by his/her supervisor.

Apply Here

Wheelchair Technician / Philadelphia PA

National Seating & Mobility (NSM) Inc. is a leader in the Durable Medical Equipment and Rehabilitation Technology Industry. We provide customized, adaptive seating systems to those in need across the country. Our mission is to provide our clients with the right chair and the best care to meet the long-term therapeutic needs prescribed by their physician and/or therapist. NSM is a progressive, growth-oriented corporation in need of a full time Wheelchair Technician. We offer competitive compensation and a benefits package that includes medical, dental, paid time off, and more. NSM’s Technicians have the opportunity to apply for a program and earn their ATP while working. This opening offers an excellent opportunity for growth. For additional information about NSM, please click here.

Qualifications :
This full time position at our Philadelphia branch requires someone who is dedicated and punctual. Technicians coordinate with the Branch Manager and administrative staff to ensure timely order, receipt, assembly and delivery of seating and mobility positioning systems. The nature of our industry calls for employees who can balance compassion and kindness with purpose and professionalism. The ideal candidate is a quick learner who can retain knowledge and training. The candidate should also demonstrate initiative and the ability to work with their hands, work with customers and handle administrative tasks.

Responsibilities/Tasks :
• Assembles seating and mobility equipment in a timely manner. Makes necessary equipment modifications to prepare goods for delivery to the patient. Responds to service calls and makes repairs as needed in the office and in the field.
• Delivers equipment as directed by the Branch Manager. Assists the Rehab Technology Specialist with fitting adjustment and equipment modification to ensure the best possible product for the patient.
• Responsible for all shipping and receiving duties related to daily operations. Ensures timely receipt through tracking of purchase orders and maintains communication with vendors on orders received with damaged or missing goods.
• Attends seating clinics with the Rehab Technology Specialist as necessary to assist with evaluations, modifications and deliveries.
• Provides inventory control for all special orders and stock items in the office. Maintains shop area in a neat and organized manner to insure proper care of equipment. Assists with quarterly physical count of inventory goods.
• Assists in the timely completion of work orders, which may involve but is not limited to, research of components, calculation and extension of equipment price and preparation of quotes for patients, referral sources and insurance companies.
• Maintains Automobile Log on company vehicles. Ensures Branch Manager is informed of needed repairs and maintenance. Obtains estimates for said repairs and schedules needed work.

Apply Here

Wheelchair Technician / Asheville, NC

National Seating & Mobility (NSM) Inc. is a leader in the Durable Medical Equipment and Rehabilitation Technology Industry. We provide customized, adaptive seating systems to those in need across the country. Our mission is to provide our clients with the right chair and the best care to meet the long-term therapeutic needs prescribed by their physician and/or therapist. NSM is a progressive, growth-oriented corporation in need of a full time Wheelchair Technician. We offer competitive compensation and a benefits package that includes medical, dental, paid time off, and more. NSM’s Technicians have the opportunity to apply for a program and earn their ATP while working. This opening offers an excellent opportunity for growth. For additional information about NSM, please click here.

Qualifications :
This full time position at our Asheville branch requires someone who is dedicated and punctual. Technicians coordinate with the Branch Manager and administrative staff to ensure timely order, receipt, assembly and delivery of seating and mobility positioning systems. The nature of our industry calls for employees who can balance compassion and kindness with purpose and professionalism. The ideal candidate is a quick learner who can retain knowledge and training. The candidate should also demonstrate initiative and the ability to work with their hands, work with customers and handle administrative tasks.

Responsibilities/Tasks :
• Assembles seating and mobility equipment in a timely manner. Makes necessary equipment modifications to prepare goods for delivery to the patient. Responds to service calls and makes repairs as needed in the office and in the field.
• Delivers equipment as directed by the Branch Manager. Assists the Rehab Technology Specialist with fitting adjustment and equipment modification to ensure the best possible product for the patient.
• Responsible for all shipping and receiving duties related to daily operations. Ensures timely receipt through tracking of purchase orders and maintains communication with vendors on orders received with damaged or missing goods.
• Attends seating clinics with the Rehab Technology Specialist as necessary to assist with evaluations, modifications and deliveries.
• Provides inventory control for all special orders and stock items in the office. Maintains shop area in a neat and organized manner to insure proper care of equipment. Assists with quarterly physical count of inventory goods.
• Assists in the timely completion of work orders, which may involve but is not limited to, research of components, calculation and extension of equipment price and preparation of quotes for patients, referral sources and insurance companies.
• Maintains Automobile Log on company vehicles. Ensures Branch Manager is informed of needed repairs and maintenance. Obtains estimates for said repairs and schedules needed work.

Apply Here

Funding Specialist – Processor / Hudson, NH

National Seating & Mobility, Inc. is a leader in the Durable Medical Equipment and Rehabilitation Technology Industry. We provide customized, adaptive seating systems to those in need across the country. Our mission is to provide our clients with the right chair and the best care to meet the long-term therapeutic needs prescribed by their physician and/or therapist.

We are a progressive, growth-oriented corporation in need of a full time Insurance Funding Specialist, or Processor for our Hudson branch office. We offer a competitive compensation and benefits package that includes medical, dental, paid time off and more.

As a Processor, you will coordinate with the Customer Service Representatives, contracted clients, Branch Managers, Director of Processing, and other office support personnel to ensure all operational procedures are completed in accordance with company policy and within expected time frames. You will also be responsible for gathering information pertinent to funding packages and ensuring all documentation is in place in order to obtain proper authorizations for equipment orders.

Additional duties and responsibilities include but are not limited to :
• Ensure all client information is correct and is input into the work orders
• Verify client benefits
• Entering payer requirements
• Notifying client of financial responsibility (if applicable )
• Meeting deadlines set forth by management
• Adapt to change in a continuously evolving environment
• Follow up with payer sources in order to obtain timely authorizations by working various reports
• Performs any related job duties assigned by the Branch Manager or Director of Processing
• Carries out all position expectations in a professional manner and with minimal supervision.

Job Requirements:
• High School Diploma or G.E.D.
• Type a minimum of 45wpm
• Detail oriented
• Ability to multi-task
• Ability to adhere to the Attendance Policy
• Healthcare and/or administration background a plus
• Drug test and background check

Apply Here

Customer Service Representative / Hudson, NH

National Seating & Mobility (NSM) Inc. is a leader in the Durable Medical Equipment and Rehabilitation Technology Industry. We provide customized, adaptive seating systems to those in need nationwide. Our mission is to provide our clients with the right chair and the best care to meet the long-term therapeutic needs prescribed by their physician and/or therapist.

NSM is a progressive, growth-oriented corporation that offers competitive compensation and a benefits package that includes medical, dental, paid time off and more. For additional information about NSM, please click here.

This full-time position, located in our Hudson branch, requires someone who is dedicated and punctual. The ability to multi-task and creatively problem solve are essential. The ideal candidate is a quick learner who can retain knowledge and training. The candidate should also demonstrate initiative and strong organizational skills. This position involves timely follow-up with paperwork, scheduling and client phone calls. The nature of our industry calls for employees who can balance compassion and kindness with purpose and professionalism.

Responsibilities/Tasks :
• Answering incoming calls from clients regarding repairs, scheduling, order status, and new equipment requests. Many of these calls will require action beyond taking a message. This position requires the ability to decipher information and schedules for accurate follow through to the next step.
• Placing calls regarding scheduling of repairs, scheduling of appointments, and obtaining missing information.
• Reviewing reports for order status and taking action when necessary.
• Receiving products and ensuring the accuracy of those goods. Following up with manufactures on a daily basis regarding products received.
• Assisting with cleaning equipment and keeping the warehouse organized.
• Maintaining the office supplies and stock in an organized manner.
• Carries out all position expectations in a professional manner and with minimal supervision.

Job Requirements :
• High School Diploma or G.E.D.
• Type a minimum of 45wpm
• Detail oriented
• Ability to multi-task
• Ability to adhere to the Attendance Policy
• Healthcare and/or administration background a plus
• Drug test and background check

Apply Here

Customer Service Representative / Hayward, CA

National Seating & Mobility (NSM) Inc. is a leader in the Durable Medical Equipment and Rehabilitation Technology Industry. We provide customized, adaptive seating systems to those in need nationwide. Our mission is to provide our clients with the right chair and the best care to meet the long-term therapeutic needs prescribed by their physician and/or therapist.

NSM is a progressive, growth-oriented corporation that offers competitive compensation and a benefits package that includes medical, dental, paid time off and more. For additional information about NSM, please click here.

This full-time position, located in our Hayward branch, requires someone who is dedicated and punctual. The ability to multi-task and creatively problem solve are essential. The ideal candidate is a quick learner who can retain knowledge and training. The candidate should also demonstrate initiative and strong organizational skills. This position involves timely follow-up with paperwork, scheduling and client phone calls. The nature of our industry calls for employees who can balance compassion and kindness with purpose and professionalism.

Responsibilities/Tasks :
• Answering incoming calls from clients regarding repairs, scheduling, order status, and new equipment requests. Many of these calls will require action beyond taking a message. This position requires the ability to decipher information and schedules for accurate follow through to the next step.
• Placing calls regarding scheduling of repairs, scheduling of appointments, and obtaining missing information.
• Reviewing reports for order status and taking action when necessary.
• Receiving products and ensuring the accuracy of those goods. Following up with manufactures on a daily basis regarding products received.
• Assisting with cleaning equipment and keeping the warehouse organized.
• Maintaining the office supplies and stock in an organized manner.
• Carries out all position expectations in a professional manner and with minimal supervision.

Job Requirements :
• High School Diploma or G.E.D.
• Type a minimum of 45wpm
• Detail oriented
• Ability to multi-task
• Ability to adhere to the Attendance Policy
• Healthcare and/or administration background a plus
• Drug test and background check

Apply Here

Home Access Sales Representative / Philadelphia PA

National Seating & Mobility, Inc. is a leader in the Durable Medical Equipment and Rehabilitation Technology Industry. We provide customized, adaptive seating systems to those in need across the country. Our mission is to provide our clients with the right chair and the best care to meet the long-term therapeutic needs prescribed by their physician and/or therapist. We are a progressive, growth-oriented corporation that offers competitive compensation and a benefits package that includes medical, dental, paid time off and more.

Statement of the Position:

From our Philadelphia branch, manages relationships with clients and referral sources for the provision of Accessibility Products; Stair lifts, wheelchair lifts, vehicle lifts and services. Evaluates clients home, informs and educates client on product options, orders equipment, assists with proper documentations, and provides follow up.

Position Reports To:

• Accessibility Branch Manager and/or Accessibility Director

Duties and Responsibilities:

1. Develops new referral sources and clients through professional presentation to potential referral sources and medical personnel. Utilizes all appropriate, ethical, and legal avenues to create and maintain business. Completes proper home evaluations to ensure appropriate recommendations for equipment that will best serve the client’s specific need.
2. Ensures evaluations are completed and orders are entered in a timely manner and that all necessary client intake information is documented and forwarded to the Office Manager/CSR/RPC
3. Assists in the timely completion of work orders which may involve but is not limited to research of components, calculation and extension of equipment prices, responding to requests for additional information and preparation of quotes for clients, referral sources and insurance companies. Provides follow-up on work orders to ensure timely receipt and delivery.
4. Responsible for ensuring proper and timely delivery of equipment to client.
5. Ensures proper client education occurs regarding equipment use, safety and financial considerations.
6. Ensure that proper client education occurs throughout the process and ensures that proper documentation and signatures are obtained.
7. Coordinates with the Technician or Regional Processing Center, as necessary to prepare equipment for installation or repairs. Follows up, as necessary, to ensure client satisfaction.
8. Maintains knowledge of products, services, techniques, and clinical skills necessary to complete responsibilities.
9. Maintains knowledge and adheres to NSM’s policies and procedures including Infection Control and Equipment Management policies.
10. Provides support with quarterly physical inventory count as needed.
11. Must maintain regular and predictable attendance.

Individuals will be expected to maintain a professional work environment at all times and may be limited to a certain amount of personal items at work stations.

This job description in no way states or implies that these are the only duties to be performed by this employee. He/She will be required to follow any other instructions and to perform any other duties requested by his/her supervisor.

Minimum Job Requirements:
• Great time management and filing skills (Electronic and Hard Copy)
• Well organized with proficient written and oral communication skills
• Experience with Microsoft Office (Word, Excel, Outlook)
• Drug Test Clearance.
Physical Requirements: Prolonged sitting, visual abilities and manual dexterity that allow the use of PC’s for extended periods of time. Clear voice on the telephone, hearing acuity that allows for understanding over the telephone. This position requires travel <5% of the time. Reliable transportation. Please click here to get further details about our company.

Apply Here

Wheelchair Technician / Woburn, MA

NSM is a progressive, growth-oriented corporation in need of a full time Technician. We offer competitive compensation and a benefits package that includes medical, dental, paid time off, and more. NSM’s Technicians have the opportunity to apply for a program and earn their ATP while working. This opening offers an excellent opportunity for growth. For more information about NSM, please click here. We are looking for a wheel chair Technician in Woburn, Massachusetts.

This opening offers a wonderful opportunity for growth. NSM’s Technicians have the opportunity to apply for a program and earn their ATP while working. For additional information on NSM, please visit www.nsm-seating.com.

Qualifications:
This position is full time and requires someone who is dedicated and punctual. Technicians coordinate with the Branch Manager and administrative staff to ensure timely order, receipt, assembly, and delivery of seating and mobility positioning systems. The nature of our industry calls for employees who can balance compassion and kindness with purpose and professionalism. The ideal candidate is a quick learner who can retain knowledge and training. The candidate should also demonstrate initiative and the ability to work with their hands, work with customers, and handle administrative tasks.

Responsibilities/Tasks:
• Assembles seating and mobility equipment in a timely manner. Makes necessary equipment modifications to prepare goods for delivery to the patient. Responds to service calls and makes repairs as needed in the office and in the field.
• Delivers equipment as directed by the Branch Manager. Assists the Rehab Technology Specialist with fitting adjustment and equipment modification to ensure the best possible product for the patient.
• Responsible for all shipping and receiving duties related to daily operations. Ensures timely receipt through tracking of purchase orders and maintains communication with vendors on orders received with damaged or missing goods.
• Attends seating clinics with the Rehab Technology Specialist as necessary to assist with evaluations, modifications and deliveries.
• Provides inventory control for all special orders and stock items in the office. Maintains shop area in a neat and organized manner to insure proper care of equipment. Assists with quarterly physical count of inventory goods.
• Assists in the timely completion of work orders, which may involve but is not limited to, research of components, calculation and extension of equipment price and preparation of quotes for patients, referral sources and insurance companies.
• Maintains Automobile Log on company vehicles. Ensures Branch Manager is informed of needed repairs and maintenance. Obtains estimates for said repairs and schedules needed work.

Apply Here

Wheelchair Technician / Natick MA

NSM is a progressive, growth-oriented corporation in need of a full time Technician. We offer competitive compensation and a benefits package that includes medical, dental, paid time off, and more. NSM’s Technicians have the opportunity to apply for a program and earn their ATP while working. This opening offers an excellent opportunity for growth. For more information about NSM, please click here. We are looking for a wheel chair Technician in Natick, Massachusetts.

This opening offers a wonderful opportunity for growth. NSM’s Technicians have the opportunity to apply for a program and earn their ATP while working. For additional information on NSM, please visit www.nsm-seating.com.

Qualifications:
This position is full time and requires someone who is dedicated and punctual. Technicians coordinate with the Branch Manager and administrative staff to ensure timely order, receipt, assembly, and delivery of seating and mobility positioning systems. The nature of our industry calls for employees who can balance compassion and kindness with purpose and professionalism. The ideal candidate is a quick learner who can retain knowledge and training. The candidate should also demonstrate initiative and the ability to work with their hands, work with customers, and handle administrative tasks.

Responsibilities/Tasks:
• Assembles seating and mobility equipment in a timely manner. Makes necessary equipment modifications to prepare goods for delivery to the patient. Responds to service calls and makes repairs as needed in the office and in the field.
• Delivers equipment as directed by the Branch Manager. Assists the Rehab Technology Specialist with fitting adjustment and equipment modification to ensure the best possible product for the patient.
• Responsible for all shipping and receiving duties related to daily operations. Ensures timely receipt through tracking of purchase orders and maintains communication with vendors on orders received with damaged or missing goods.
• Attends seating clinics with the Rehab Technology Specialist as necessary to assist with evaluations, modifications and deliveries.
• Provides inventory control for all special orders and stock items in the office. Maintains shop area in a neat and organized manner to insure proper care of equipment. Assists with quarterly physical count of inventory goods.
• Assists in the timely completion of work orders, which may involve but is not limited to, research of components, calculation and extension of equipment price and preparation of quotes for patients, referral sources and insurance companies.
• Maintains Automobile Log on company vehicles. Ensures Branch Manager is informed of needed repairs and maintenance. Obtains estimates for said repairs and schedules needed work.

Apply Here